ACCESSIBILITY COMPLIANCE (AODA)
Statement of Commitment
Muslim Community Services(MCS) believes in equal opportunity and is committed to providing a barrier-free environment that allows all people to maintain their independence and dignity. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005) and its associated Regulations and strive to meet the needs of individuals with disabilities in a timely and effective manner.
Click on the various links below to find out more about the MCS’s Accessible Policies or to provide us with your feedback.
MCS values your feedback with regard to the level of service that you have received. Clients/community partners who wish to provide feedback on the way MCS provides goods and services to people with disabilities can do so in any of the following ways:
- Via e-mail to: firstname.lastname@example.org
- Verbally to any MCS staff with whom you come into contact
- Verbally to any manager/onsite supervisor of the MCS office where he/she was served
- By completing a hard copy of the Client Feedback Form (available at all MCS offices)
All concerns or complaints from the clients must be reported to the site supervisor. The supervisor is responsible for handling all clients’ complaints, as well as maintaining and updating the Record of Client Feedback Form. The supervisor is required to contact clients that provided formal feedback to ensure acknowledgement of the feedback, along with any resulting actions based on concerns or complaints that were submitted. Our multiyear accessibility plan is available by contacting our office.
Note: All personal information will be kept strictly confidential and appropriately safeguarded and shall only be used to address your specific customer service issue.
Notice of Temporary Disruption of Services
In the event of a planned or unexpected disruption of our services or to our offices, MCS will take swift action to ensure that a notification is placed on this webpage as well as in the vicinity of the actual disruption (in an area which is highly visible).
MCS will post information concerning what alternative arrangements will be made available during such a disruption, the reason for said disruption and its anticipated length of time.